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Privacy Policy

SUSPENDED's priority is to protect the privacy of all users of its website, having, for this purpose, prepared this privacy policy.

In particular, the processing of personal data carried out by SUSPENDED is governed by the following principles: lawfulness, loyalty and transparency in the processing of data; limitation of purposes; data minimization; accuracy; conservation limitation; integrity and confidentiality and responsibility.

In order to ensure its commitment to the privacy of its users, SUSPENDED has adopted the best security and personal data protection practices, in the terms best described below.

Therefore, in order to ensure that all personal data is processed and protected in accordance with the General Data Protection Regulation, we ask that you read our privacy and data protection policy with the utmost care.

It is essential that you read and give your express consent to the maintenance and processing of your personal data, in order to authorize the sending of communications in accordance with the rules defined here.

Additionally, it is important to inform that simply accessing the SUSPENDED website will not necessarily imply the collection of your personal data.


SUSPENDED only collects personal data that is adequate, relevant and limited to what is strictly necessary in relation to the purposes for which they are processed.

As you visit our website, we will record:

  • Products you've viewed: We'll use this, for example, to show products you've recently viewed

  • Location, IP address and browser type: we will use this to estimate taxes and transport

  • Shipping address: we will ask you to, for example, estimate shipping costs before placing an order!


We also use cookies to maintain the contents of your cart while you browse our website.

In relation to customers, customers' employees, counterparties, suppliers, partners, workers and collaborators, SUSPENDED collects personal data whose need and processing is strictly necessary for the execution of the sale of goods or services or for the fulfillment of legal obligations;

When you purchase from our store, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information such as username and password. We will use this information for purposes such as:

  • Send you information about your account and order

  • Respond to your requests, including refunds and complaints

  • Payment processing and fraud prevention

  • Set up your account for our store

  • Comply with all legal obligations we have, such as calculating taxes

  • Improve our store’s offerings

  • Send you marketing messages if you wish to receive them


If you create an account, we save your name, address, email and telephone number, which will be used to fill in your details for future orders.

With regard to contact requests, SUSPENDED collects the following personal data: identification data such as name, email address, telephone or cell phone number;

Personal data is collected by various means, namely, by sending e-mail messages, telephone contacts, purchasing goods or services from or by SUSPENDED or by filling out forms on the SUSPENDED website.


SUSPENDED may only process health data within the scope of providing legal services, duly mandated for that purpose and only with the consent of the data subjects.


SUSPENDED, Powercategory Lda legal entity number 515758213, is the entity responsible for collecting and processing personal data for the purposes indicated in this privacy policy.

If you consider that the information contained in this privacy policy is not sufficiently clear, or for any other reason that you consider relevant, please contact us at the following addresses:


Letter: addressed to SUSPENDED and sent to Rua Augusto Rosa 79 4000-087 Porto, Portugal.


The legal bases for processing personal data of customers, customer employees, counterparties, suppliers, partners, workers and collaborators are the supply of goods and services and compliance with legal and tax obligations, as provided for in paragraphs b) and c) of Article 6(1) of the GDPR.

The processing of personal data of customers, customer employees, counterparties, suppliers, partners, workers and collaborators is intended for any purposes directly related to the execution of sales of goods or services or the fulfillment of legal or tax obligations, namely , work management, accounting, commercial activity, customer management, communication, presentation of proposals, provision of services.

The processing of personal data for purposes other than those mentioned, namely personal data collected through the SUSPENDED website or following the sending of email messages requesting contact, depends on the consent of the data subjects, as provided for in paragraph a) of article 6 of the GDPR.

The processing of personal data collected through the SUSPENDED website or email address is intended to respond to contact requests, orders or sales of goods or services, namely sending proposals/quotes and other information about services, sending marketing communications such as newsletters, service news, technical articles or other similar activities.


SUSPENDED only retains personal data in a way that allows the identification of data subjects for the period strictly necessary to achieve the purposes for which they are processed, without prejudice to the need for retention for longer periods for the purposes of complying with legal obligations.

Personal data is deleted after:

  • 6 months for inactive accounts;

  • 360 days for pending orders;

  • 180 days for failed orders;

  • 180 days for canceled orders;

  • 12 years for completed orders;


However, to comply with legal obligations relating to the conservation of books, accounting records and respective supporting documents, personal data may be kept for archival purposes, for a period of 12 years, in accordance with art. 123.º, no. 4, of the Corporate Income Tax Code.


SUSPENDED guarantees the user, at any time, the right to access their personal data, as well as their rectification, deletion, portability, limitation and/or opposition to processing.

To this end, you may exercise any of these rights by writing to SUSPENDED at the registered office address or via the following email address

Additionally, the user may always submit any complaints they deem necessary to the competent authority for that purpose.


The holder of personal data has the right to obtain the deletion of their personal data from the person responsible for their processing, who, in turn, will have the obligation to delete them, whenever one of the following reasons applies:

(i) the data is no longer necessary for the purpose for which it was collected or processed;

(ii) the holder withdraws consent, when consent is the legal basis or the holder opposes the processing and there are no prevailing legitimate interests that justify its maintenance.


SUSPENDED is committed to implementing all necessary precautions to preserve the confidentiality and security of personal data collected and processed. To this extent, technical and organizational security measures were developed, especially with regard to information systems.

SUSPENDED informs that the aforementioned security measures are reviewed and updated according to the needs and requirements of these matters.

If, for any reason, there is a breach of security that causes, accidentally or unlawfully, the unauthorized destruction, loss, alteration, disclosure or access to personal data, SUSPENDED undertakes, under the terms applicable legislation, to be communicated to the National Data Protection Commission, without undue delay and, whenever possible, up to 72 hours after becoming aware of such an occurrence. SUSPENDED also undertakes to communicate the breach of personal data to the respective data holder, in accordance with applicable legislation.

Additionally, despite the security measures adopted by SUSPENDED, it is important to highlight and warn that users must also adopt additional security measures, namely ensuring the existence of an active firewall, updated antivirus and anti-spyware on the equipment they use for access the SUSPENDED website.


SUSPENDED only transmits personal data to third parties, in cases where this is necessary to comply with legal obligations to which SUSPENDED is subject, namely, counterparties, judicial, regulatory authorities and other public entities, agents, SUSPENDED service providers, such as information and communications technologies, chosen based on high requirements and which are subject to compliance with applicable legal standards regarding the protection of personal data.


Transmission, when required to comply with legal obligations to which SUSPENDED is subject or as a result of the consent of the data subject, is done with the data transmitted limited to what is strictly necessary to comply with such obligations and using appropriate security measures. In any other case, personal data will not be transmitted without the authorization of the data subject.

Our team members have access to the information you provide to us. For example, store administrators and managers can access:

  • Order information, what you purchased, when you purchased it and where it will be sent, and

  • Customer information such as name, email and billing and shipping address.


Our team members have access to this information to fulfill orders, process returns and support customers.


As part of its activity, SUSPENDED may use third parties to provide certain services (located inside or outside the European Union), which may imply, in some situations, access, by such entities, to users' personal data.

In this way, SUSPENDED undertakes to adopt the necessary and appropriate measures, in order to ensure that entities that have access to such personal data are reputable and offer high guarantees at this level, which will be duly enshrined and safeguarded in the contract. to be concluded, in writing, between SUSPENDED and the third party(ies).

Consequently, any entity subcontracted by SUSPENDED will process users' personal data, in its name and on its own behalf, with the commitment to adopt the necessary technical and organizational measures in order to protect personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access and against any other form of illicit processing.

However, SUSPENDEDa will remain responsible for the processing of personal data.

Whenever necessary, and within the scope of contracting third parties by SUSPENDED, personal data may be transferred outside the European Union, under the terms and conditions permitted by applicable legislation.


Our privacy policy is not applicable to third-party websites. Therefore, whenever you visit another website from this one, you should read the applicable privacy policy and check whether you agree with its terms before providing your personal data.

SUSPENDED is not responsible for the applicable privacy policy or the content available on third-party websites.


We accept payments electronically. When processing payments, some of your data is sent to websites that process electronic payments, providing information necessary to process and manage the payment, such as the order total and billing information.


Clearfire, Lda reserves the right, at any time, to make changes to this privacy policy, provided that such changes will be duly published on this website.

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